Shipping, Subscription & Returns Policy

📅 Subscription Cut-Off Dates

To receive the next month's subscription box, you must subscribe by the 26th of each month.

 

Please note: Cut-off dates may change if a box sells out early.

Subscriptions placed after the 26th will automatically roll over and begin with the following month's box.

This cut-off allows us time to carefully source your book and thoughtfully curate every box with love. 💕📚

🚚 Dispatch Schedule

All subscription boxes are dispatched around the 1st of each month.

If the 1st falls on a weekend or UK bank holiday, your order will be dispatched on the next working day.

You'll receive a dispatch confirmation email once your box is on its way.

📍 Shipping

United Kingdom 🇬🇧

• Shipping: £1.49

Europe 🌍

We currently ship to selected European countries.

Please note that orders shipped outside the UK will be subject to import duties, taxes, VAT, or customs handling fees. These charges are determined by your country's customs authority and are the responsibility of the customer. They are not included in our product prices or shipping costs.

If customs and duties payments are refused or remain unpaid and the parcel is returned to us, the original shipping costs are non-refundable. Any refund for the order will be at our discretion and may be reduced to reflect any packaging/items that can not be used and any other costs incurred as a result of the parcel being returned. If you would like the parcel to be resent, you will be responsible for paying the new shipping costs.

⏱ Delivery Times

All subscription boxes are sent using a tracked delivery service.

Estimated delivery is 3–5 working days from the date of dispatch.

Please note that delivery times are estimates only and cannot be guaranteed, particularly during busy periods or due to courier delays.

🔎 Tracking Your Order

Where available, tracking information will be sent automatically to your email once your order has been dispatched.

💌 Returns & Refunds

📦 Subscription Boxes

Due to the personalised and curated nature of our subscription boxes, all subscription sales are final.

Unfortunately, we cannot accept returns or offer refunds once an order has been processed or dispatched.

This policy does not affect your statutory consumer rights.

💔 Damaged or Faulty Items

If your order arrives damaged or contains a faulty item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• Clear photographs showing the damage or fault

We'll review your claim as quickly as possible and work with you to find a suitable solution.

📮 Missing or Lost Parcels

If your parcel is marked as delivered but you haven't received it, please contact us as soon as possible.

We'll work with the courier to investigate the delivery.

Please note that once a parcel has been confirmed as delivered by the courier, we cannot accept responsibility for any loss or theft after delivery.

Customer Information
Customers are responsible for ensuring that all information provided at checkout, including their name, shipping address, email address, and contact details, is accurate and complete. Second Bloom Books cannot be held responsible for delays, failed deliveries, additional charges, or returned parcels resulting from incorrect or incomplete information provided by the customer, including missed customs or delivery notifications due to an incorrect or inaccessible email address.

✖️ Subscription Renewals & Cancellations

Your subscription renews automatically on the same date each month as your original payment date.

You may cancel your subscription at any time before your next renewal payment is taken to avoid being charged for the following month's box.

If your subscription has already renewed, your cancellation will take effect from your next billing cycle, and you will still receive any box that has already been paid for.

If you need any assistance managing your subscription, please contact us at contact@secondbloombooks.com.

📞 Contact Us

If you have any questions about your order, subscription or our policies, we'd love to help.

Email: contact@secondbloombooks.com

📌 Final Notes

By purchasing a subscription, you confirm that you have read and agree to our Shipping & Returns Policy, Terms of Service and Refund Policy.

While we always aim to dispatch and deliver your order on time, we cannot be held responsible for delays caused by circumstances beyond our reasonable control. This includes, but is not limited to, severe weather, postal or courier disruptions, customs delays, industrial action, pandemics, or other unforeseen events. We will always do our best to keep you informed should any significant delays occur.

We reserve the right to amend or update these policies at any time. Any changes will be published on our website and will apply from the date they are posted.